Last updated: January 2026. Exclusive Web Marketing ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit exclusivewebmarketing.com, request a free audit, submit a form, call us, or work with us as a client, how we use it, who we share it with, how long we keep it, and the choices and rights you have. We are based in New Jersey, USA and serve clients locally and nationally.
Privacy Policy
How Exclusive Web Marketing collects, uses, shares and protects your personal information, including cookies, analytics, advertising pixels, email and SMS consent, and your privacy rights.
1. Information We Collect
- Information you give us: name, business name, email address, phone number, website URL, industry, budget range, goals, and anything you include in a form, audit request, chat, email or call.
- Client account data: billing contact details, invoices and payment records (card details are handled by our payment processors, not stored by us), contracts, and the account access you grant us for advertising, analytics, CRM and hosting platforms.
- Technical and usage data: IP address, approximate location, device and browser type, operating system, referring source, pages visited, time on page, clicks and scroll behavior, collected automatically through cookies and similar technologies.
- Marketing data: how you found us, campaign and keyword source, email opens and clicks, SMS replies, ad interactions, and call tracking metadata where call tracking numbers are used.
- Data we process on behalf of clients: when we manage your CRM, ads, email or SMS programs, we may process your customers' contact records strictly to deliver those services for you.
2. How We Use Your Information
- To respond to inquiries, deliver requested audits, and prepare proposals.
- To provide, manage, improve and support our marketing, advertising, CRM, virtual assistant and web services.
- To process payments, issue invoices and maintain business records.
- To send service updates, reports, and, where permitted, marketing emails or SMS about our services — always with an easy way to opt out.
- To analyze and improve website performance, content and user experience.
- To measure advertising effectiveness and, where you consent, to show relevant ads on Google, Meta and other platforms.
- To protect against fraud, abuse and security incidents, and to comply with legal obligations.
3. Legal Bases for Processing
Where the GDPR or similar laws apply, we process personal data on the basis of your consent (for example marketing cookies, email and SMS opt-ins), performance of a contract (delivering services you requested), our legitimate interests (running and securing our business, understanding site usage, and direct B2B outreach), and compliance with legal obligations (tax and accounting records).
4. Cookies and Tracking Technologies
We use cookies, pixels, tags and similar technologies for essential site functionality, analytics and advertising measurement. This may include Google Analytics, Google Ads and Google Tag Manager, the Meta Pixel, LinkedIn and TikTok tags, and CRM tracking scripts used for form attribution and chat. Essential cookies keep the site working; analytics cookies help us understand traffic; advertising cookies support remarketing and conversion tracking. You can control or block cookies through your browser settings, and you may opt out of Google Analytics using Google's browser add-on. Blocking some cookies may affect site functionality. We honor Global Privacy Control signals where required by law.
5. Email and SMS Communications
If you provide your email address or phone number, you may receive replies, audit results, proposals and service communications. Marketing email and SMS are sent only where you have opted in or where permitted by law for existing business relationships. Message and data rates may apply to SMS. You can unsubscribe from email at any time using the link in any message, and stop SMS by replying STOP. Opting out of marketing does not stop essential service or billing messages while you are an active client.
6. How We Share Information
We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising in exchange for money. We share information only as needed with: trusted service providers and subprocessors who help us operate (CRM, email and SMS platforms, hosting and cloud providers, analytics and advertising platforms, payment processors, scheduling and call tracking tools, and AI tools used under business terms); our own staff and contractors bound by confidentiality; professional advisors such as accountants and lawyers; and authorities when required by law, subpoena, or to protect our rights, safety, or property. If our business is sold or merged, information may transfer as part of that transaction.
7. AI Tools and Automation
As a hybrid AI and human agency, we use AI systems for research, content drafting, reporting, chat and lead response. We use business-tier AI services and do not knowingly submit sensitive personal data to public consumer AI tools. AI-assisted output is reviewed by our team. Where an AI chatbot on our site or a client site collects your details, that information is handled under this policy or the applicable client's policy.
8. Data Retention
We keep inquiry and lead data for as long as needed to follow up and for our legitimate business records, typically up to 24 months after last contact unless you ask us to delete it sooner. Client records, contracts, invoices and tax documentation are retained as required by law, generally up to seven (7) years. Analytics data is retained according to the platform settings we configure. Backups are rotated on a regular schedule.
9. Data Security
We use reasonable administrative, technical and physical safeguards including encrypted connections (HTTPS), access controls, password managers, multi-factor authentication where available, and limited need-to-know access to client credentials. No method of transmission or storage online is 100% secure, and we cannot guarantee absolute security. If a breach affecting your personal data occurs, we will notify affected parties as required by applicable law.
10. Your Privacy Rights
To exercise any right, contact us through our contact page. We will verify your identity and respond within the timeframe required by applicable law, generally within 30 to 45 days.
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to records we must keep by law.
- Object to or restrict certain processing, including direct marketing.
- Request a portable copy of information you provided to us.
- Withdraw consent at any time, without affecting processing already carried out.
- Opt out of the sharing of personal information for targeted advertising, and be free from discrimination for exercising your rights.
11. Children's Privacy
Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
12. Third-Party Links
Our site links to third-party websites, platforms and scheduling or form tools. We are not responsible for their content or privacy practices. Review their policies before submitting information.
13. International Visitors
We operate from the United States. If you access our site or contact us from outside the US, your information is transferred to and processed in the United States, where data protection laws may differ from those in your country. Where required, we rely on appropriate safeguards for those transfers.
14. Changes to This Policy
We may update this Privacy Policy as our services, technology or the law changes. Updates are posted here with a revised date. Material changes will be highlighted on this page.
15. Contact Us
For privacy questions, data requests, or to opt out of marketing, contact Exclusive Web Marketing through our contact page. We are based in New Jersey, USA and respond to every privacy request.
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